Sanvello

Redesigning Sanvello app to streamline core features.

Role

Product Designer
Interaction Designer

Team

Saba Shay

Methods

UX Evaluation
Semi-structured Interviews
Wireframing
Prototyping

Tools

Figma
Figjam
Adobe Pr

Overview
Sanvello is a mental health app that serves over 3+ million users, in managing stress, anxiety, and other challenges through clinically validated techniques.
Redesign Brief

Optimize the UI / UX Design to improve user engagement and retention across core features.

Context

Usage data showed an 80% drop-off across the app, with low engagement on the Community, Health, and Hope features.

Sanvello Context

Before and After Designs

Hope Board — Before

There was confusion around functionality and usability challenges managing entries.

Hope Board Before

Hope Board — After

Intuitive experience, allowing users to easily create, edit, and personalize multiple entries, creating engagement.

Hope Board After

Health — Before

Insufficient overview and personalization options, with a cumbersome UI requiring extensive scrolling.

Health Before

Health — After

Streamlined UI simplifies navigation and dashboard highlights users' health overview and patterns.

Health After

Community — Before

Redundant chat and discussion functions with inconsistent UI led to navigation challenges.

Community Before

Community — After

Unified community feature with streamlined navigation, quick access to groups, and intuitive visual cues that guide users.

Community After

Approach

How might we identify the causes of low engagement and retention across features?

UX Evaluation

I conducted a UX heuristic evaluation of the three main features to identify usability issues, pain points, and opportunities for improvement.

UX Evaluation

Current problems

1 Navigation difficulty between redundant chatboxes.
2 Hard to access user-specific groups.
3 No CTA or indicator to join communities.
4 Insufficient overview to support health.
5 Extensive scrolling to reach metric limiting engagement.
6 Unclear function of the hope board.

Define

Based on the insights, I identified core user needs across key features and framed them into questions that guided the design direction.

Define

Key Decisions

Community — Streamlined Channel Structure

I merged discussions and group chat into a single, unified community page, replacing unclear flow with a clear entry point and intuitive visual indicators.

Community — Improved Access

Since access to the right groups was the most valuable touchpoint, I introduced a search bar that helps users find relevant communities faster.

Community — Content Bookmarking

I added an interactive save post feature that helps users keep track of posts they care about and easily revisit them.

Health — Simplified Tracking Overview

Health now provides a clear overview of all tracked metrics, with streamlined navigation and customization options.

Health — Focused Metrics Interaction

I added a filtering feature that lets users monitor the specific metrics they care about, allowing them make informed decisions.

Hope Board — Function & Engagement

I redesigned the feature layout to create a more intuitive flow and enable customization.

Hope Board — Enhanced Content Interaction

I introduced a note feature to deepen interaction, allowing users to add descriptive notes and get more personal value.

Final Demo

Result

Experience Impact

97% Task success rate across all core features.
15s Average time to complete key tasks.

Business Impact

85% Reduction in drop-offs on the Hope feature.
100% Engagement with Health and Community features.

Reflection

Iterations

Iterations & Ideation

Creating multiple iterations drove the ideation phase and enabled me to quickly discover the best pathways to retain users and create value.

Team Collaboration

Team collaboration

I collaborated with a UX designer, working in parallel on prototypes and iterations to redesign Sanvello.

Next Steps

Next steps

Our next step is to extend the redesign across features, establish consistency, and continue user testing to improve the experience.